1. Privacy Policy
Introduction:
At Cellskin Beirut, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data you provide to us when using our website and purchasing our products.
Information We Collect:
We may collect personal information such as your name, email address, shipping address, and payment details when you place an order on our website. Additionally, we may collect non-personal information such as browser type, IP address, and device information for analytics purposes.
How We Use Your Information:
We use the information we collect to process and fulfill your orders, communicate with you about your purchases, improve our products and services, and personalize your shopping experience. We may also use your information for marketing purposes with your consent.
Disclosure of Information:
We may share your personal information with third-party service providers (e.g., shipping companies) to facilitate order fulfillment. We do not sell or rent your personal information to third parties for marketing purposes.
Data Security:
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Choices:
You have the right to access, correct, or delete your personal information. You may also opt-out of receiving marketing communications from us at any time.
2. Returns Policy
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 2 days of delivery. We will provide a replacement or refund upon verification.
Incorrect Products:
If you receive the wrong product, please contact us within 2 days of delivery. We will arrange for the correct item to be shipped to you at no additional cost.
Non-Returnable Items:
We do not accept returns for change of mind or if you ordered the wrong product. Please ensure you select the correct items before completing your purchase.
3. Refund Policy
Refunds for Eligible Returns:
Refunds will be issued for eligible returns based on our Returns Policy. The refund will be processed to the original payment method used for the purchase.
Processing Time:
Please allow up to 20 days for the refund to be processed and reflected in your account, depending on your payment provider.
Contact Us:
If you have any questions about our policies or need assistance with a return or refund, please contact us at mgmt@cellskinbeirut.com or +9613076577.